problem with razer cynosa chroma | Razer Insider

problem with razer cynosa chroma

  • 16 February 2020
  • 5 replies
  • 16 views
F
Hi. For some reason can't install drivers for a new Razer cynosa chroma .I already install synapse 3 but i always got the warning 'device driver was not found'.As you seen in the picture below.

https://imgur.com/O9k81U4

Those two files failed to installed every time .I Run windows 7 64.The problem is auto update is disabled to download the drivers .Can you please send the files i need.

Thank you.
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5 Replies

Razer.Speedcr0ss
Userlevel 7
Hi there! Thanks for sharing your Razer Cynosa Chroma's concern on our Support board. Just to confirm, where did you get the firmware for your keyboard? Is it from the Razer Synapse update?
F
Hi.I think i have problem with the firmware because auto download don't work on win 7 64, trying to install synapse 3 and every time i get the warning that those two drivers files failed to installed, plus my pc won't recognize the keyboard , i testing the keyboard on some other fresh install system with the same windows, we will see how it goes .
Razer.Speedcr0ss
Userlevel 7
firstPrincetonOrange328
Hi.I think i have problem with the firmware because auto download don't work on win 7 64, trying to install synapse 3 and every time i get the warning that those two drivers files failed to installed, plus my pc won't recognize the keyboard , i testing the keyboard on some other fresh install system with the same windows, we will see how it goes .


Sounds like a plan. I agree with this. Please test and update the keyboard's firmware by connecting it to a different computer, preferably, with Windows 10 and see if the same behavior persists. I'll wait for your follow-up.
F
Hi. so after the new setup, it works great, i think maybe the windows registry was messed up ,anyway the keyboard works fine , the synapse too.:smile_: Ι decide to stay at win 7 because it runs better with some old programs.Compatibility thing.
Razer.Speedcr0ss
Userlevel 7
firstPrincetonOrange328
Hi. so after the new setup, it works great, i think maybe the windows registry was messed up ,anyway the keyboard works fine , the synapse too.:smile_: Ι decide to stay at win 7 because it runs better with some old programs.Compatibility thing.


That's good to hear! I love Win 7 too, however, please be aware that it reached ended its support last January 14, 2020. This OS version is vulnerable to security risks/viruses as it will not receive software and security updates. Feel free to send me a PM should you need additional assistance.
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