Problem with Squad Rewards | Razer Insider

Problem with Squad Rewards

  • 25 January 2021
  • 4 replies
  • 2 views
S
Apparently people had this same issue last season. My times and squad total times aren't updating properly. Launched my game exactly when the event started and somehow I'm only showing 10 minutes on personal time an hour into the event, my squad total time is still at zero. Talked to other members of my team and their times aren't updating either and their squad times are showing zero. We are only showing 10 minutes as well on the ranking board even though they day its showing their times on the ranking board. What gives?
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4 Replies

J
My individual time doesn't seem to be getting recorded either.
A
Hey @seanna81 and @jds-walker, thank you for posting your gameplay time concern here. We are sorry about the issue you encountered. For us to determine the correct resolution, I've sent you a PM for further details. Please check it. We'll be looking forward to your reply soon. Thank you for your cooperation. Michelle
N
why is it not logging any of my game time I've played yesterday and today it hasnt given my the time credit for doing so and Ive been actively looking in places as to how to fix this and cannot find a solution anywhere.
A
Nova1981
why is it not logging any of my game time I've played yesterday and today it hasnt given my the time credit for doing so and Ive been actively looking in places as to how to fix this and cannot find a solution anywhere.

Hey there! We sincerely apologize for the issue you encountered. I have sent you a PM for more details, please check it. Thank you for your cooperation. Michelle
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