Razer 14 UHD (2017) - Brightness Causes Display Problem

Discussion in 'Razer Support' started by gifford800, Mar 30, 2020.

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  1. gifford800

    gifford800 New Member

    I have model RZ09-01953E52. I've had it for 2 years, so it is past warranty. Within the last few months, it has been having display problems when I increase the brightness setting. I put in a support ticket, and went through all the support steps, excluding a factory reset, which I declined to do.

    However, the problem has gotten so bad now, that I have to keep the brightness setting at 0 at almost all times. And, sometimes, even that doesn't help. I'd like to know how many other people may have run into this same type of problem.
     
    gifford800, Mar 30, 2020
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  2. gifford800

    gifford800 New Member

    Well, I've done my own Google searches, and found 3 videos of different people with the exact same problem I have. I'd like to know if Razer would be willing to replace my monitor, as it seems that's what resolved the problem for the guy in the last video. I wouldn't have paid for a gaming laptop if I had known the built in display would become unusable after 2 years.





     
    gifford800, Mar 31, 2020
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