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Razer 15 (2018 Advanced) Camera Not Working

Discussion in 'Razer Support' started by T3CHN0MANC3R, Oct 18, 2019.

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  1. T3CHN0MANC3R

    T3CHN0MANC3R New Member

    I need the community's help!
    Razer 15 (2018 Advanced) was working fine until the camera stopped functioning. I can't say for sure if the problem is of the USB and/or Camera. They both occurred at the same time, I believe them to be connected issues.

    Error Codes:
    Device manager Unknown USB Device (Device Descriptor Request Failed)
    Camera App (Default Windows 10) 0xA00F4244 <nocamerasareattached>

    Solutions I have tried:
    Windows Update Version 1903 (OS build 18362.418)
    Razer Bios Update RazerUpdater_v1.1.1.0_C1-BIOSv0107
    Intel Drivers Update October 18, 2019 @ 16:25
    Nvidia Drives Update Version 436.48 Release Date: 10/01/2019

    Uninstall/Reboot
    Changing Permissions
    Resetting App data
    Checking Windows Security


    I will attach 1 image of the Device manager from earlier this year and from now. You can see that the camera is no longer there and now there is a USB error.

    Past/Old Device Manager
    Past.png


    Current Device Manager
    Current.PNG


    I have spoken to many Razer Support agents (lvl3) about this and we still can't come to a solution.

    Please help me.

    -T3CHN0MANC3R
     
  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there! Please PM me the case number. I'll take a look.
     
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