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Razer Basilik X Hyperspeed Mouse not Compatible with Macbook Air

Discussion in 'Razer Support' started by qoik_, Aug 27, 2020.

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  1. qoik_

    qoik_ New Member

    So I recently purchased a Razer Basilik X Hyperspeed Mouse from Amazon. It came, everything seemed great, I went to download Razer Synapse to mess with the sensitivity, map the extra buttons, etc. I downloaded it and followed all of the steps, including restarting my MacBook Air 2017 twice, but now whenever I open it the message reads "Please connect a compatible Razer Synapse device." Does this mean that I'll need to use Razer Synapse on my iPhone or windows laptop, or is there something else I can do to fix this? Thanks!
     
    qoik_, Aug 27, 2020
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  2. Rhythmcoastfresh798

    Rhythmcoastfresh798 New Member

     
    Rhythmcoastfresh798, Aug 28, 2020
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  3. phantombilly

    phantombilly New Member

    same problem here
     
    phantombilly, Aug 29, 2020
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