Razer BlackShark V2 X | 7.1 Surround Sound wont activate

Discussion in 'Razer Support' started by ddcrazymachinellama, Dec 14, 2020.

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  1. ddcrazymachinellama

    ddcrazymachinellama New Member

    upload_2020-12-14_10-30-33.png
    The '7.1 Surround Sound' isn't showing up for my audio devices. Initially when i plugged in the headset and launched the program it did show but I needed to follow the troubleshooter to fix the audio not working. Now the '7.1 Surround Sound' doesn't show up. I thought I disabled it somehow but i can't find it in device manager or sound control panel. I have reinstalled the program (installed again, i'm too scared to completely delete it because I dont know if the activation code will still work). Any help would be appreciated, thank you in advance.
     
  2. TheNightfly

    TheNightfly New Member

    Hi.I have the same problem too with the Kraken TE. I installed the 7.1 software ... unlocked the code ... but at the next step I cant choose any devices. Also after reinstallation I have the same problem.
     
  3. AC2041D11628061

    AC2041D11628061 New Member

    any soulutions for this????? my heaphones work but i can't find the right output source in the drop down menu to activate the surround sound -.-
     
  4. Neb21

    Neb21 New Member

    Experiencing the exact same problem, anxiously waiting for a solution.
     
  5. Smokeystuffs

    Smokeystuffs New Member

    same issue here
     
  6. husam_ao

    husam_ao New Member

    Same issue here :slightly_sad:
     
  7. Hello,
    I've the same issue with my Razer Kraken 7.1
    I'm not able to use this Surround feature. I tried to make any set up but the sound is not coming out from headphones while selecting Speakers 7.1 Surround, but only from the main Realtek output. Any clue ?
     
  8. FidelArt

    FidelArt New Member

    ryzen blackshark v2
    wont activate !!!
     
  9. Sye_The-Vie

    Sye_The-Vie Well-Known Member VANGUARD

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