Razer BlackShark V2 X | 7.1 Surround Sound wont activate | Razer Insider

Razer BlackShark V2 X | 7.1 Surround Sound wont activate

  • 14 December 2020
  • 8 replies
  • 94 views
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The '7.1 Surround Sound' isn't showing up for my audio devices. Initially when i plugged in the headset and launched the program it did show but I needed to follow the troubleshooter to fix the audio not working. Now the '7.1 Surround Sound' doesn't show up. I thought I disabled it somehow but i can't find it in device manager or sound control panel. I have reinstalled the program (installed again, i'm too scared to completely delete it because I dont know if the activation code will still work). Any help would be appreciated, thank you in advance.
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8 Replies

Sye_The-Vie
Rank
Userlevel 7
Check out the following RAZER support thread
https://insider.razer.com/index.php...to-activate-and-use-7-1-surround-sound.69784/

If the activation code is not working, but you have a valid S/N and product number of your headset, contact the RAZER Support by clicking here
Sye_The-Vie^^WKM VANGUARD of R Λ Z Ξ R™ I N S I D E R @ONLINEBattlestation enthusiast and rig builder & Enterprise Engineerhttps://insider.razer.com/styles/razer/images/logo-main-new-green.pngKeyboard: R Λ Z Ξ R™ Huntsman Elite US Purple Opto-Mechanical SwitchMouse: R Λ Z Ξ R™ Basilisk Ultimate + Charging DockHeadset: R Λ Z Ξ R™ Kraken TE + USB audio controlMouse mat: R Λ Z Ξ R™ Goliathus Extended ChromaWebcam: R Λ Z Ξ R™ KiyoHeadset Base: R Λ Z Ξ R™ Base Station Ver 2Bag: R Λ Z Ξ R™ Tactical 15.6" Backpack V2Case: Corsair iCUE White 465XMotherboard: GIGABYTE Z390 AORUS ULTRA ATX Form Factor LGA1151CPU: Intel® Core™ i9-9900K @ 3.60 GHzGPU: GIGABYTE GeForce RTX 2080 Ti Gaming OC 11 GB @ 1650 MHzRAM: 4x 16 GB Corsair Vengeance PRO RGB CL16 DDR4 @ 3200 MHzOS storage: 1 TB Crucial P1 3D NVMe PCIe M.2Game data storage: 2 TB SEAGATE BARRACUDA ZA2000CM10002 SATA SSDCPU Liquid Cooling: Corsair iCUE H150i RGB PRO XTPSU: Corsair HX1000i 1000 W 80 PLUS PlatinumAdd Ons: Corsair
F
ryzen blackshark v2
wont activate !!!
V
Hello,
I've the same issue with my Razer Kraken 7.1
I'm not able to use this Surround feature. I tried to make any set up but the sound is not coming out from headphones while selecting Speakers 7.1 Surround, but only from the main Realtek output. Any clue ?
H
Same issue here 😞
S
same issue here
N
Experiencing the exact same problem, anxiously waiting for a solution.
A
any soulutions for this????? my heaphones work but i can't find the right output source in the drop down menu to activate the surround sound -.-
T
Hi.I have the same problem too with the Kraken TE. I installed the 7.1 software ... unlocked the code ... but at the next step I cant choose any devices. Also after reinstallation I have the same problem.
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