Hello Razer community!
I got my headset yesterday, and today I tried to install Synapse (V3). But the app doesn't detect my headset. I tried to unistall/reinstalled the app, restarting my PC and repairing the app but anything works. I think it's because on my PC, the output device is "Realtek(R) Audio" and not "BlackShark V2 X". But how can I fix that? Should I remove the drivers?
(Sry for my bad english, I'm french)
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Userlevel 7
- Razer Support
- 7595 replies
-
25 June 2021
Ocelooh
Hello Razer community!
I got my headset yesterday, and today I tried to install Synapse (V3). But the app doesn't detect my headset. I tried to unistall/reinstalled the app, restarting my PC and repairing the app but anything works. I think it's because on my PC, the output device is "Realtek(R) Audio" and not "BlackShark V2 X". But how can I fix that? Should I remove the drivers?
(Sry for my bad english, I'm french)
Are you referring to this device? Please be aware that the Razer Synapse 3.0 only detects those devices with USB connections. Feel free to send me a PM including your device's serial number as I need to check its details. Let's continue our conversation from there.
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