Dismiss Notice
Some Razer services have been impacted due to the unique circumstances COVID-19 has created. We apologize for any inconvenience and appreciate your understanding during this critical time.

Razer Blade 15 2019 Advance 2070Maxq Swollen Battery

Discussion in 'Razer Support' started by Seadragon, May 20, 2020 at 3:15 AM.

  1. Seadragon

    Seadragon New Member

    Hi,

    I have bought my Razer blade 15 2019 Advanced module in March 2019, now after a little more than one year's use, the battery has swollen.

    Most of the time, I have the power cable plugged in when working or gaming with it. Today I unplug it to work elsewhere, and I found the touch pad very rigid, and it requires a lot of pressure to click. So I open the back of blade, and found a swollen battery.

    The battery swollen now has affect the use of the touch pad, and I'm worried if it would cause any safety problem in the future. So please tell me how to have this problem solve?

    Should I send the laptop to after-sales service? or I can just change the battery myself.

    Now I live in China.

    Thanks!
     
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    You should contact the reseller so they can assist you with the battery replacement. You're likely to send it in for repair, but I cannot recommend DIY fixes, especially when it comes to the battery-related issues.
     
Sign In with Razer ID >


Don't have a Razer ID yet?
Get Razer ID >