Razer Blade 15 Adv not charging thru its power port.
Looking at the forums and support, this seems to be an issue with Razer laptops.
It was able to charge though thru its usb type-c port.
An incident has been raised since Feb 2022 but it seems like the support team has been terible in handling the case.
I am not sure if it is always the case with Razer support.
Multiple incident cases has been created and the case been passed down to multiple representatives asking the same questions.
Carmela
Razer Technical Support Representative
Sergio
Razer Support
Kent P.
Razer Support
Marc
Tier II Technical Support
Rubelyn O.
Razer Technical Support
Kimberly
Technical Support
Mariela
Razer Technical Support
Zilfa
Technical Support
Daisy
Razer Tech Support
Cy
Razer Tech Support
Victor Benedict
Tier II Technical Support
Renith
Warranty Team
Jeremae
Tech Support
This topic has been closed for comments
Userlevel 7
- Razer Support
- 2398 replies
-
6 May 2022
Hi @zilter! I already raised your case to our RMA Team so they can look into this and they will get in touch with you through email for the next step. I am also keeping an eye on your case and will send you a PM if I receive any updates from the team. Don't hesitate to PM me anytime should you need further assistance. I removed the case number from your post for security reasons and will be locking the thread to curb our conversation privately.
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