Razer Blade 15 advanced (2019) keycaps

Discussion in 'Systems' started by SeanFG, Feb 11, 2021.

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  1. SeanFG

    SeanFG New Member

    So I am just normally using my blade and then I realise that when I press the top Left Alt key it lies flush with keyboard plate. As I keep trying to press the switch the bottom right-hand corner lifts and the switch pops off. On closer inspection, the stabs keeping the keycap on the switch was bent/snapped meaning it cannot stay on the switch mechanism.
    I have contacted Razer Support via email and I am still waiting for a reply, however, do you guys have any advice on what to do and is it replaceable, since I have only had this laptop since July and has been working perfectly up until this hiccup.
    As I purchased my blade from amazon and it was an older model at the time I am not sure whether I am still under Razer's warranty. I do not know if this helps but it says that Windows was installed on 29/07/2020 (UK) and was brand new.

    Specs:
    Intel i7 8750h
    RTX 2070 Max Q
    16GB RAM
    FHD 144Hz
    512GB SSD Keycap2.jpg

    Thank you for the help!!!
     
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