Razer Blade 15 Base Crashing with Adobe | Razer Insider

Razer Blade 15 Base Crashing with Adobe

S
Hello!

I apologise if this has been asked a lot but I couldn't find a search feature to check.

So I bought the razer blade 15 base model from razer.com about 2 months ago and I just got creative cloud now it is crashing and restarting often even just having photoshop open in the background. My previous laptop with less than half the power of this one could handle it easily.

Is something wrong with my laptop or is the razer blade just not very compatible with adobe software?

Thank you!
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12 Replies

R
Userlevel 6
Hello! That's odd. Let us look into this. Can you share a screenshot of the resource monitor window with us while running the programs you usually use?
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Razer.RedPanda
Hello! That's odd. Let us look into this. Can you share a screenshot of the resource monitor window with us while running the programs you usually use?


Sure, is this what you're looking for? That's what was running when it crashed last time. The windows sad face error screen comes up after it freezes.
1 Attachment
R
Userlevel 6
Thanks for the reply. Can you still remember the stop code specified on the blue screen? Let me know.
B
i have the same issue on my Razer blade 15(2019 model RTX2070) When open the Photoshop and Adobe file in the same time, i hear the hardware inside with tic tic.. sound then crash in blue screen : ( don't know why i crashed 3 times in this week.
B
Been having the same issues since purchase unfortunately, Every couple of days I've had my whole system crash with a DRIVER_POWER_STATE_FAILURE. I can't confirm it but the last two times it's happened while off charge.

Been using After Effects, Photoshop and Premiere.

For reference I have a Base Model Razer Blade 15

Any support will be much appreciated
R
Userlevel 6
Bning328
i have the same issue on my Razer blade 15(2019 model RTX2070) When open the Photoshop and Adobe file in the same time, i hear the hardware inside with tic tic.. sound then crash in blue screen : ( don't know why i crashed 3 times in this week.

brg93
Been having the same issues since purchase unfortunately, Every couple of days I've had my whole system crash with a DRIVER_POWER_STATE_FAILURE. I can't confirm it but the last two times it's happened while off charge.

Been using After Effects, Photoshop and Premiere.

For reference I have a Base Model Razer Blade 15

Any support will be much appreciated



Hi there guys! Please PM me the serial number of your Blades. I'll assist you from there.
C
Razer.RedPanda
Hi there guys! Please PM me the serial number of your Blades. I'll assist you from there.

I have the same problem. It is only with adobe programs that the laptop crashes. The usual stop code is driver_power_state_failure. it can happen several times a day
R
Userlevel 6
clonngren
I have the same problem. It is only with adobe programs that the laptop crashes. The usual stop code is driver_power_state_failure. it can happen several times a day

Hi there! Please send over the serial number of your Blade to me through PM. I'll assist you from there.
B
Hello! I constantly get DRIVER_POWER_STATE_FAILURE error resulting in BSOD. Started happening after update to Windows 10 1903. All the drivers are up to date. I have 2 dump files, who can I share them with to troubleshoot the issue? Thanks in advance!
Razer.Speedcr0ss
Userlevel 7
bkozlovskyi
Hello! I constantly get DRIVER_POWER_STATE_FAILURE error resulting in BSOD. Started happening after update to Windows 10 1903. All the drivers are up to date. I have 2 dump files, who can I share them with to troubleshoot the issue? Thanks in advance!



Hey there! Thanks for posting this to the right board. Allow me to take over as well since @Razer.RedPanda is not available. Please send me a PM, let's continue from there.
O
was this issue ever resolved? i'm having very similar behaviour with a blade stealth 4k 2019, would be interested in what the solution was for you guys
Razer.Speedcr0ss
Userlevel 7
OldRosebuzzbyte177
was this issue ever resolved? i'm having very similar behaviour with a blade stealth 4k 2019, would be interested in what the solution was for you guys


We have released update via Razer Synapse to resolve this. If you're still experiencing it, please send me a PM. Let's continue from there.
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