I got a Razer Blade 15 around 2020, and now it's slowly swelling. Razer Support says I should get Razer Authorized Service to make repairs, but going to the support page just tells me that it's out of warranty and suggests that I come here. The battery swelling page also suggests that I fill out a battery report, but there is no link, no further explanation, and searching doesn't get me to anything useful.
Every thread here on this topic just ends with someone saying "PM me." I've seen a lot of these Razer Blade 15 circa 2020 problems. Did I miss a recall?
Some definitive guidance would be helpful. Thanks.
This topic has been closed for comments
Userlevel 7
- Razer Support
- 2398 replies
-
31 October 2022
Hi HollowKernel,
I'm sorry to hear about the bloated battery of your Razer Blade 15" laptop. I can help you start a case and raise your concern to the relevant team so we can check our options in providing you with a replacement battery. Sending over the serial number of your laptop through PM will be a great start. Thanks!
*Thread locked to curb conversation to PM.
I'm sorry to hear about the bloated battery of your Razer Blade 15" laptop. I can help you start a case and raise your concern to the relevant team so we can check our options in providing you with a replacement battery. Sending over the serial number of your laptop through PM will be a great start. Thanks!
*Thread locked to curb conversation to PM.
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