Razer Core X Not Recognized

Discussion in 'Razer Support' started by IcyUranus2244, Jul 13, 2020.

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  1. IcyUranus2244

    IcyUranus2244 New Member

    I have a Razer Blade 15 (2018) base model and I just got a Razer Core X with a 2060 super, I plugged in the power cord as well as the thunderbolt but my laptop still wont recognize it, i tried installing drivers and going through many updates but nothing seems to work. pls help!!
     
  2. das_berserkr

    das_berserkr New Member

    Check bios settings. Make sure that thunderbolt security is disabled.
     
  3. IcyUranus2244

    IcyUranus2244 New Member

    I just tried that but the thunderbolt still isnt picking anything up, I tried a different cable with a different device and it also didnt recognize it. So now im even more confused
     
  4. das_berserkr

    das_berserkr New Member

    You tried another device? The cable they provide is short, but I have not been able to find another good cable that works other than the short they provide. It should be plug-and-play. Did you also install synapse 3? Either you have a faulty cable or the device is faulty altogether. Is your laptop able to drive an external monitor using thunderbolt? For me it did not work until i disabled thunderbolt security. My issues are now with my dGPU being disabled permanently. So even if you get it to work you may run into other issued unfortunately :slightly_sad:
     
  5. IcyUranus2244

    IcyUranus2244 New Member

    I think i found the issue, i tried plugging in the power supply to a different outlet because i realized my fans weren't spinning. I came to the conclusion that something with my power supply must be wrong because no matter what i try, nothing turns on and maybe this is why it wont connect, any tips on how to fix this? do i need a new power supply? did i set it up wrong?
     
  6. das_berserkr

    das_berserkr New Member

    The fans won't spin unless it is recognized. If it is not recognize nothing will start up. For me it is unstable. Sometimes I have to reboot a few times and then it will work. Keep in mind, this is a razer blade 2019 advanced... You would think razer would test compat with their own systems...
     
  7. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hey IcyUranus2244! Thanks for posting your concerns here. Feel free to send me a PM should you need additional assistance.
     
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