Razer Cortex broken on Windows 11

Discussion in 'Razer Support' started by K1LLA_KING_KONG, Nov 5, 2021.

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  1. K1LLA_KING_KONG

    K1LLA_KING_KONG New Member

    Note: I have a high end gaming PC and everything is optimised for max speed and performance.

    1. Razer Cortex takes 10 minutes to load

    2. It doesn't remember my login details and asks me to sign in every time with password

    3. It fails to "auto boost" and must be manually controlled although the setting are correct.

    Due to the above I will uninstall until it has been fixed.
    Note: I have reinstalled this twice now.
     
    K1LLA_KING_KONG, Nov 5, 2021
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  2. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Razer.Speedcr0ss, Nov 5, 2021
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  3. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    Hey there!

    Thank you very much for sharing this issue with us here. My name is Michelle from the Razer Cortex PC technical support team. I have reported this issue to our engineering team. We will investigate this and let you know once there is any update.

    We apologize for any inconvenience this issue has caused you. Thank you very much for your patience.

    @Razer.Speedcr0ss Thanks for tagging me.

    Have a splendid day!

    Michelle
     
    Michelle-RazerCortex, Nov 7, 2021
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  4. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    Hey there!

    Could you please kindly provide us with your Cortex logs for us to further investigate this issue? Here is a guide on how to collect your CORTEX logs:
    https://mysupport.razer.com/app/ans...5.1628731896.1635728857-1411412704.1631495701

    Thank you very much for your patience.

    Michelle
     
    Michelle-RazerCortex, Nov 8, 2021
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