Razer Cortex correlation with server disconnects

Discussion in 'Razer Cortex' started by Juna222, Jul 14, 2022.

  1. Juna222

    Juna222 New Member

    I've had some issues with sudden server disconnects, and finally set some watchers up & caught the conflict.

    Appears that when Razer Cortex polls for services, BattlEye sees this as malicious, but same as having a crosshair enabled you're just exited a raid without any ban, but since this isn't a "known case", the error is just a "Disconnected from Server".

    This correlation is still only speculation looking at call stacks. Running with a clean system without Razer Cortex/Synapse to see. So far 4+ successful raids without a disconnect, it's typically every 4-5 I'd get a disconnect.

    Posting here mainly to see if other Cortex users face similar issues.
     
  2. FiszPL

    FiszPL Well-Known Member VANGUARD

    Probably BattleEye is checking for some 3rd party app integration with the game.
    Cortex Booster Prime can do some visual changes (Hue, Brightness, Contrast, and Digital Vibrance) to the game, so maybe there's a problem.

    @Michelle-RazerCortex ?
     
  3. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    Hey there!

    Thank you for bringing this issue to us. I'm Michelle from the Razer Cortex technical support team. I am delighted to be of your assistance.

    We indeed received such feedback that BattleEye possibly regards Razer Cortex as malicious software, which causes server disconnection. We cannot fix this issue on our side. The only way to resolve the issue is to contact the BattleEye developer. We will try to reach out to the team, but it needs more time.

    @FiszPL Thank you for lopping me in.

    Hope you will have a wonderful weekend.

    Michelle
     
    FiszPL likes this.
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