Razer Cortex game booster randomly causes my pc to BSoD

Discussion in 'Razer Cortex' started by BlueStrikePro, Jul 30, 2022.

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  1. BlueStrikePro

    BlueStrikePro New Member

    When I use the razer cortex game booster to optimize my game, sometimes when playing a game it randomly crashes my pc, or on rare occasions it blue screens. I play Valorant and if this happens to me I could get a penalty for Afk. Idk what it's causing because I stopped using it but if I could figure out what's going on I'll gladly fix it.

    System rig:
    Screenshot_276.png

    Booster Configurations:
    Screenshot_274.png Screenshot_275.png

    Tell me which configuration is causing this and I'll disable it.
     
  2. SmartG

    SmartG Well-Known Member Staff Member

    Hey there!

    Thank you for sharing your issue with us here. My name is Michelle from the Razer Cortex PC technical support team. Please always feel free to send me a PM if you need assistance regarding Razer Cortex PC.

    We sincerely apologize for the inconvenience this issue has caused you. This is not the experience that we would like you to have. Rest assured that we will assist you in addressing this concern in every possible way.

    For us to properly isolate the issue, we would like to ask for more information regarding your concern.
    • Could you please provide us with your Razer Cortex logs?
    • Could you please send us the dump files by this path: C:\windows\minidump\?
    Please share the above information via PM to protect your privacy.

    We look forward to your reply soon. Thank you for your patience.

    Michelle
     
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