Razer Cortex Installation Failed. Error Code 142

Discussion in 'Razer Support' started by Diaruys, Dec 5, 2020.

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  1. Diaruys

    Diaruys New Member

    Hi, recently I downloaded the Razer Cortex from Razer Websites and I'm having trouble installing the software.
    The installation won't even pass 1% and an error just popped up saying it encountered an error with an error code 142.

    I've tried searching for a solution or a workaround online but didn't found any so I decided to post here. I hope you guys can help.

    Thank you.
     
  2. Michelle-RazerCortexPC

    Michelle-RazerCortexPC Well-Known Member Staff Member

    Hey there,

    Thank you for posting Cortex's concern here. My name is Michelle and I will be happy to assist you with your concern.

    As a Razer user myself, I understand how frustrating this situation is for you. But not to worry, I will be here assisting you to resolve this issue.

    Before we begin could you provide me with the details below for us to determine the correct resolution:
    1. Could you kindly PM me the log files for further investigation?I will PM you a guide on how to collect and upload your logs if you need my assistance.
    2. Could you please provide us with the screenshot demonstrating the issue?
    I'll be looking forward to your reply soon.

    Stay safe and have a great day!

    Your Technical Buddy,
    Michelle Chang
    Razer Cortex PC Team
     
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