Razer HDK does not work with Hue Sync

Discussion in 'Razer Support' started by techDeepRubysource513, Jun 13, 2019.

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  1. Hello guys,

    I have just tried everything I know but I can't control my Razer HDK with Hue Sync. Razer Hardware is enabled in Hue Sync and Hue Sync App is enabled is Razer Synapse. When I press "Start Synchronisation" in Hue Sync, only my other Razer hardware is controlled, like my mouse, mousepad and keyboard. The Razer HDK just stops the current animation from synapse but does not respond to the hue synchronisation. I tried updating Synapse and Hue Sync, but it does not work.



    I want to synchronize my Razer HDK to music & video ambilight with Hue Sync, the Synapse ambilight option is really bad and does not react as good and fast, as the Hue Sync ambilight option does.



    Is there any solution?

    Thank you very much
     
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    This isn't an issue but more like a software limitation right now. As far as I know, Hue Sync is not programmed to control the Chroma HDK so you will have to reach out to Philips' developers.
     
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