Razer is avoiding my returns

Discussion in 'Razer Support' started by bizeggLemonChiffon800, Aug 3, 2020.

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  1. I purchased a razer huntsman keyboard only a few days ago and need it to be returned. I went onto the Razer website to start a return but every time I do I get the following error: We’re unable to process your return at this time. I've attempted at returning my keyboard in the double digits now and I still get the same error. When I try to contact the support team through the website, I also get an error stating they cannot get someone to contact me. It's been so drastic that I ended up going to the Razer Customer Support twitter page and dm'ing them. After giving my info, they said someone would contact me within 24-48 hours. Ignoring the fact that a return wasn't processed on the spot, I sat and waited for a Razer rep to contact me as stated. This did not happen, and when I tried contacting them back on twitter, I was ghosted. I honestly feel they're wasting my time to wait out the 14 day return period.

    This was my first time buying a Razer product thinking I'm buying from a high end retailer but after this experience I'm convinced otherwise and am highly disappointed. Can I get ANYONE to PLEASE help return my Razer product? At this rate I'm going to be ignored until my 14 days are over. Please, anyone, I need this product returned. razer.PNG
     
    mangoldm likes this.
  2. Bumping. This is actually ridiculous.
     
  3. Leeland6

    Leeland6 New Member

    I have been experiencing the exact same thing. This is ridiculous.
    1. There is no acceptance of my order number, which I copy and paste from the order email.
    2. I reached out to them, and they said they would reach back out within 72 hours. then nobody reached out.
    3. I then filled out an RMA in the chat window. and an RMA number was used for the wrong type of return, even though i told them I wanted a refund.
    4. I then chatted with the chat bot and got a supposed human. 'Jessie' said that they would reach back out within 24 hours. And that 24 hours has lapsed.

    i too feel like they are putting up walls to return equipment. This is a big deal.
    Just return merchandise!!!!!!
    I've wasted 6 hours on this already!
     
  4. IForget1

    IForget1 New Member

    Same here
    i too feel like they are putting up walls to return equipment. This is a big deal.
     
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