Razer Kitty Edition volume issues,whenever i turn my volume up to high it disconnects,is this normal | Razer Insider

Razer Kitty Edition volume issues,whenever i turn my volume up to high it disconnects,is this normal

H
Whenever im listening to loud music it disconnects my headset and re-connects. i dont know how to fix this. i dont know if i will have to return it and get a new one of if its a setting.if you have any ideas please let me know.
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18 Replies

M
I am having the same issue. It also disconnects itself spontaneously without me touching it and makes a popping noise every time
F
maddiebunnyy
I am having the same issue. It also disconnects itself spontaneously without me touching it and makes a popping noise every time

mine does the exact same thing
L
I have the same issue
K
i have the same issue, even with new headset that i brought because the old one was doing the same thing
B
any update?
L
same issue here
G
maddiebunnyy
I am having the same issue. It also disconnects itself spontaneously without me touching it and makes a popping noise every time

same
P
Just bought kitty edition .Guess What??? SAME ISUE!!!
U
Currently working with support on this one. I am gonna laugh if they RMA it and the there it doesn't fix the issue.
G
are you all using a desktop while using the kitty kraken ?
S
Glenyss
are you all using a desktop while using the kitty kraken ?


I am
A
same issue here ! I cant enjoying while playing , so everything disconect and exit the game 😞
R
same here. synapse also doesn't work. has this issue been solved since november??? wtf
A
Hi everyone ! reading others forums I founded that if u turn off the RGB LIGTHS the headset works again. I did it and now is working cool. Hope the same for u !
G
Aldiialdi
Hi everyone ! reading others forums I founded that if u turn off the RGB LIGTHS the headset works again. I did it and now is working cool. Hope the same for u !

that worked for me only for a while, now the headphones keep disconnecting all the time
G
my wife have the same problem, the only solution was uninstall Synapse software, this is soooo annoying
K
Gatodecampo
my wife have the same problem, the only solution was uninstall Synapse software, this is soooo annoying

does it really help? or its just for few minutes and its over again?
Razer.Speedcr0ss
Userlevel 7
Gatodecampo
my wife have the same problem, the only solution was uninstall Synapse software, this is soooo annoying


klxbtx
does it really help? or its just for few minutes and its over again?


Hi there! Are there any changes applied to your device/system before the issue? Does the issue happen while the Razer Synapse 3.0 is disabled or closed? Also, try connecting it to a different USB port or computer and see how it behaves. Feel free to send me the serial number of your device serial number via PM should you need additional assistance. I'll be locking this thread now. Let's continue our conversation there.
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