Razer Kiyo Pro Firmware

Discussion in 'Razer Support' started by retroGlossyGrape895, Jun 4, 2021.

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  1. retroGlossyGrape895

    retroGlossyGrape895 New Member

    Hi recently purchased a Razor Kiyo Pro. In synapse 3.0, it's telling me that there is a firmware update. I downloaded the file and ran it. The first step tells me to connect my Kiyo, but it's already connected. The button to continue the update does not light up and I can not finish the firmware update.

    How do I get the firmware update to work?

    There is a message in the updater directing me: "To proceed with the update, please contact Razer Support."

    The link asks me to unplug and re-plug in the device and make sure Synapse 3 is close. Neither of those suggestions allowed me to run the firmware update.
    Last edited: Jun 4, 2021
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    There is a good chance that what you have is an older firmware version. Do send me a screenshot of the error message along with the serial number of the webcam. Let's go from there.

    *Thread locked to curb the conversation to PMs.
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