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Razer Kraken 7.1 Chroma issues

Discussion in 'Razer Support' started by Coolmatter, Dec 29, 2018.

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  1. Coolmatter

    Coolmatter New Member

    Hi!
    I have the Headset Razer Kraken 7.1 Chroma for almost 2 years.
    The lighting is stuck to the default cycle breathing and wont respond when i change the settings.
    I have tried uninstalling the software even the synapse but still nothing...
    some help please.
    Thanks!!
     
    pancholr likes this.
  2. Coolmatter

    Coolmatter New Member

    wow nice support community.......
     
  3. Jenjar

    Jenjar Well-Known Member VANGUARD

    Since it is the holiday season, not too many people are active around here giving support this time of year. Also, this isn't in the actual support section of the forums as well.

    Have you tried using the headset with synapse on a different computer, or using different usb ports for it? Also, do the other effects work on the headset (such as bass boost, etc..).
     
  4. Coolmatter

    Coolmatter New Member


    Everything is working (bass boost, surround, ect...) except the lightning effect.
    And i also tried all the usb ports 2/3/3.1
     
  5. Jenjar

    Jenjar Well-Known Member VANGUARD

    Okay, in that case, if you have an extra email create a new synapse / razerid, and then see if that fixes the issue. It could be some kind of profile glitch. You may also be able to delete the profile files in the synapse folder on your pc, but I am not really sure how you could go about doing that.
     
  6. Coolmatter

    Coolmatter New Member

    I did a new account, signed in, all settings were to default, even on my mouse.\
    But still the default breathing lighting is still there and i can not change it
     
  7. Coolmatter

    Coolmatter New Member

    I have uninstall everything and reinstall it, the issue looks to been fixed
    I had done that before without any result.
    Hope it is fixed for good!!
     
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