Razer Kraken 7.1 v2 Oval - won't show up in Synapse 2 - have tried everything - please help

Discussion in 'Razer Support' started by leetvisionFlirt420, Dec 8, 2018.

  1. leetvisionFlirt420

    leetvisionFlirt420 New Member

    Chat support was useless - have reinstalled software like 20 times, updated bios, updated WIndows, updated USB drivers

    The headset works. Even if I right click on synapse, I see an option for Razer Kraken 7.1 v2 Oval, but if I click on it nothing happens

    In Synapse, I just see three options for registering the product and a few website options but no product and it prompts me to connect an applicable device

    I have tried plugging into every USB port. Seriously, this software sucks. How do I get it to show up? The only reason I bought it was to configure 7.1 and I can't do that without the synapse connection
     
    pancholr likes this.
  2. BlackFireDragon

    BlackFireDragon Active Member

    Try to connect your headset to other pc this is the best start to give you more info where to look issue,
     
  3. leetvisionFlirt420

    leetvisionFlirt420 New Member

    I connected to my laptop and it worked fine. It doesn't work on my desktop - I can configure things on my laptop
     
  4. BlackFireDragon

    BlackFireDragon Active Member

    Try to remove all razer softwere after uninstall remove files from appdata nad programfiles reboot and install only synapse cheack you can also remove device from device menager to force windows to reinstall headset driver.
     
  5. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member


    Hi there! Are you still having the same issue? Can you send me the case number so I can take a look at your case?
     
    freakydoctor likes this.
  6. radioSagePEARL170

    radioSagePEARL170 New Member

    I'm also having these issue. Followed BlackFireDragon's step and it still didn't worked. Need halp
     
  7. csuntico

    csuntico Active Member

    Use Sonic Spatial Sound and the 7.1 actually works. That’s my current setup without using synapse. At least the surround sound does work
     
  8. BlackFireDragon

    BlackFireDragon Active Member

    Headset when you plug into pc are recognize by windows and only dont show up in synapse or both ? The second thing you can cheack is on another device pc or notebook is the behawior of the headset is the same.
     
  9. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there! Have you tried repairing Synapse as well? if not yet, please do and let me know how it goes.
     
    freakydoctor likes this.
  10. radioSagePEARL170

    radioSagePEARL170 New Member

    Hi sir, Im a bit noob in Razer XD

    But, how do I repair Razer Synapse?

    leetvisionFlirt420 and I have the same exact problem.
     
  11. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hello. You just need to go to the Control Panel and go to Programs. Look for Synapse and click on it. It should show you options to repair or uninstall Synapse. If the repair option is not available, please go ahead and uninstall then reinstall it instead. Let me know through PM how it goes.
     
    freakydoctor likes this.
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