Razer Kraken Kitty Edition Disconnecting - Fixed

Discussion in 'Razer Support' started by lifesmartMediumBlue526, Mar 9, 2021.

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  1. Hi all,

    Like you, I have been searching and searching for a solution to my headset disconnecting and reconnecting. This problem has become worse overtime, and I could never replicate it. Aka, I could never PURPOSFULLY make it happen, it just seemed to do it at really strange times. It seemed to start after I did a windows update, so I thought it was software related.

    I tried: updating motherboard drivers, updating other random drivers, updating/downgrading my windows updates, uninstalling/reinstalling synapse, switching USB ports, and probably more I can't think of.

    What I noticed: it would get really, really bad after some software updates, and better after some. Switching USB ports would make a big difference and sometimes the headset wouldn't work at all. It would happen often when I would tilt my head... BARELY.... and sometimes it would happen when I wasn't even moving!!! It seemed to happen more often when I was in a call on Skype or Zoom.

    What FINALLY seems to be working: I opened up the left earphone, where the cord enters the headset. When I took a look inside, there was a MESS of hot glue strings all over the board and wiring. While inside, I gently tugged on all the connectors... they were working fine, no issue.. It never once disconnected. I wiggled all up and down my cord - no issue. I also took out anything else that seemed like a fine hair/string of glue. After cleaning it up and putting it back together - I have not had ANY issue with it disconnecting.

    A WARNING: I have a feeling this voids any warranty you do have. I have only had this headset for 7-ish months so this problem was not a welcome one for sure.
    Also, getting the earphone cushion off is a bit tricky. I would recommend watching:
    You will need to take out 4 screws, also. Please note, once the screws are out - there IS a wire connecting the plastic earpiece and the headset itself, so be gentle when removing it!!!! DO NOT disconnect them. Be gentle, go slow, clean it up.

    I will update if my results change and if this issue returns. As I said, so far it is golden, and this issue was happening at least every 5 minutes previously.
  2. normie9

    normie9 New Member

    so all you did was remove the screws and cleaned it out gently, putting the screws back and it was fixed??
    Lalagamerchick likes this.
  3. melonaa

    melonaa New Member

    I have the same issue, waiting for an update on this
    i hope mine will be fixed after cleaning
    Lalagamerchick likes this.
  4. xdeemsterx

    xdeemsterx New Member

    I have the same problem and I know how to trigger it. But with what did you clean it?
    Lalagamerchick likes this.
  5. dezi1476

    dezi1476 New Member

    so is ur problem complete solved after this method cuz i have the same issue
    Lalagamerchick likes this.
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