Razer Kraken TE THX Surround Sound Not Working

Discussion in 'Razer Support' started by Speedster_ELuu39, Nov 11, 2019.

  1. Speedster_ELuu39

    Speedster_ELuu39 New Member

    I brought the Kraken Tournament Edition recently and I normally use the THX Spatial - Synapse whenever I connect the USB controller even though I see the Razer Audio Controller (Game/Chat). I updated the Synapse software about a week ago and now I can't get any sound from THX Spatial - Synapse and I can't get surround sound to work. I tried resetting the audio controller on the synapse software but it doesn't seem to work. I'm currently forced to use the Razer Audio Controller - Game with no surround sound even though I hit the THX side button on the USB controller. My computer sound, the actual headset volume control, and the bass setting on the USB controller are all set to max. Does anyone have a fix for this? Screenshot (702).png
     
  2. AusOpp

    AusOpp New Member

    i have the same problem you find a solution?
    upload_2019-11-16_18-47-47.png
     
  3. Speedster_ELuu39

    Speedster_ELuu39 New Member

    Nope, that's why I made this post. Hopefully, someone who has this headset finds a fix for this. This happened when I was updating Synapse while I had the headset plugged in through the USB controller while having the sound set at THX Spatial - Synapse. If it is a software issue, I hope that Razer fixes it fast cause the surround sound was the main purpose for getting the Kraken TE in the first place.
     
  4. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hey there! Thanks for posting your concern on our Support board. Are you still experiencing the issue? Please send me a PM together with a video showing the issue. Let's continue from there.
     
  5. Speedster_ELuu39

    Speedster_ELuu39 New Member

    I just reset my laptop when I was upgrading my storage and the thx works now after redownloading and installing synapse
     
    Razer.SpeedCr0ss likes this.
  6. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Thanks for sharing! Feel free to message me should you need additional assistance.
     
  7. Speedster_ELuu39

    Speedster_ELuu39 New Member

    Thanks for responding
     
    Razer.SpeedCr0ss likes this.
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