Razer Mamba elite stops working | Razer Insider

Razer Mamba elite stops working

S
Okay so I got my razer mamba elite about 6 months ago I think,via the razer website.About 3 months ago it just randomly stopped.I wuldunt be doing anything and all the rgb lights stopped so I unplugged an plugged back my mouse.The rgb lights were not comming on and razer synapse wuldunt recognize my mouse.I contacted support and they said to ship it to them.So I did just that.They said nothing is wrong and shipped it back and It was working.Now I got the same problem.Is there a way to get a new one eaven if they say it’s working because it’s clearly not.Thanks for help guys (sorry for my English)
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5 Replies

ARMOR_152
Userlevel 7
Have you tried reinstalling Synapse? And using different USB ports?
S
I haven’t tried reinstalling synapse but I’m using a different mouse and it works just fine.But mouse doesent eaven show up on my screen so I don’t think it’s synapse
R
Userlevel 3
Strafy
Okay so I got my razer mamba elite about 6 months ago I think,via the razer website.About 3 months ago it just randomly stopped.I wuldunt be doing anything and all the rgb lights stopped so I unplugged an plugged back my mouse.The rgb lights were not comming on and razer synapse wuldunt recognize my mouse.I contacted support and they said to ship it to them.So I did just that.They said nothing is wrong and shipped it back and It was working.Now I got the same problem.Is there a way to get a new one eaven if they say it’s working because it’s clearly not.Thanks for help guys (sorry for my English)

Weird. Have you tried plugging it into a different PC?
S
Razer.Lauriat
Weird. Have you tried plugging it into a different PC?

Yes i have.Not working.Im sure my mouse is broken becouse it sometimes works for about 2hours and then stops working agian.
R
Userlevel 3
Strafy
Yes i have.Not working.Im sure my mouse is broken becouse it sometimes works for about 2hours and then stops working agian.

I'm afraid this is already a hardware issue. Can you send me a video to document this? Just upload it in Google Drive and send me the link via PM. Make sure to include your unit's serial number as well.
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