Razer Mamba elite stops working
Okay so I got my razer mamba elite about 6 months ago I think,via the razer website.About 3 months ago it just randomly stopped.I wuldunt be doing anything and all the rgb lights stopped so I unplugged an plugged back my mouse.The rgb lights were not comming on and razer synapse wuldunt recognize my mouse.I contacted support and they said to ship it to them.So I did just that.They said nothing is wrong and shipped it back and It was working.Now I got the same problem.Is there a way to get a new one eaven if they say it’s working because it’s clearly not.Thanks for help guys (sorry for my English)
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Userlevel 3
Strafy
Yes i have.Not working.Im sure my mouse is broken becouse it sometimes works for about 2hours and then stops working agian.
I'm afraid this is already a hardware issue. Can you send me a video to document this? Just upload it in Google Drive and send me the link via PM. Make sure to include your unit's serial number as well.
Razer.Lauriat
Weird. Have you tried plugging it into a different PC?
Yes i have.Not working.Im sure my mouse is broken becouse it sometimes works for about 2hours and then stops working agian.
Userlevel 3
Strafy
Okay so I got my razer mamba elite about 6 months ago I think,via the razer website.About 3 months ago it just randomly stopped.I wuldunt be doing anything and all the rgb lights stopped so I unplugged an plugged back my mouse.The rgb lights were not comming on and razer synapse wuldunt recognize my mouse.I contacted support and they said to ship it to them.So I did just that.They said nothing is wrong and shipped it back and It was working.Now I got the same problem.Is there a way to get a new one eaven if they say it’s working because it’s clearly not.Thanks for help guys (sorry for my English)
Weird. Have you tried plugging it into a different PC?
I haven’t tried reinstalling synapse but I’m using a different mouse and it works just fine.But mouse doesent eaven show up on my screen so I don’t think it’s synapse
Userlevel 7
Have you tried reinstalling Synapse? And using different USB ports?
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