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Razer Nari not working

Discussion in 'Razer Support' started by Bowenthrope, May 22, 2020.

  1. Bowenthrope

    Bowenthrope New Member

    Hey guys,

    My husband got me a Razer Nari this past Christmas and I love it! BUT - it has stopped connecting to my computer via Bluetooth and today will not even connect with the AUX cable.
    I have:
    • updated all my Razer software
    • unplugged and plugged the USB wireless dongle back in
    • unplugged and plugged back in the AUX cable
    and still no sound or voice. The headset is not being detected by the PC or Razer software at all. Is there sometime I am missing or do I need to contact someone for a replacement headset :frown_:

    Thanks
     
    Bowenthrope, May 22, 2020
    #1 Share
    SwatDB and evildragon527 like this.
  2. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hey there! Sorry to hear about your Razer Nari's concern. By your description, it shows a possible hardware issue since it happens on wired and wireless. Have you tried updating its firmware? Should the issue persists, please send me a PM. I'll pick it up from there.
     
    Razer.SpeedCr0ss, May 27, 2020
    #2 Share
    Bowenthrope likes this.
  3. SwatDB

    SwatDB New Member

    Hi -- I'm having the exact same issue. Tried upgrading firmware, also tried both the recovery and pairing tools -- none of it worked. Seemed like connection could not be established, neither to the bluetooth dongle nor to the headset itself, even with the USB cable connection. The dongle intermittently registers as Avnera AV6301, and Razer Nari Ultimate and unknown/failed, but no stable (more than 5-10 secs) connection.

    Can you help out, please?
     
    SwatDB, Aug 1, 2020
    #3 Share
  4. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hi there! It seems like a hardware issue. Please send me a PM together with your headset's serial number. Let's continue from there.
     
    Razer.SpeedCr0ss, Aug 2, 2020 at 8:51 AM
    #4 Share
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