Hello, Ive had my nari for just over a year and then yesterday it's disconnected and now is trying to re-pair, however it keeps disconnecting and reconnecting. The Device manager tab doesn't see the usb and is refreshing on repeat as though the USB is malfunctioning. I have tried removing drivers, using a different USB Port.
I am currently testing this dongle and headset on my laptop and will update as following. There's a lot of other posts on here with this Problem. Is it a software issue?
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- Razer Support
- 2398 replies
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24 October 2022
APATITEMayGreencool924
Hello, Ive had my nari for just over a year and then yesterday it's disconnected and now is trying to re-pair, however it keeps disconnecting and reconnecting. The Device manager tab doesn't see the usb and is refreshing on repeat as though the USB is malfunctioning. I have tried removing drivers, using a different USB Port.
I am currently testing this dongle and headset on my laptop and will update as following. There's a lot of other posts on here with this Problem. Is it a software issue?
You can try running the dongle recovery tool by following the steps here. If that didn't help, PM me the serial number so I can validate its model and start a case for a dongle replacement request. Thank you.
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