Razer Nostromo not detected by Synapse / Mac M1

Discussion in 'Razer Support' started by greatRoastCoffeeONYX299, Jun 15, 2021.

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  1. Hello !

    I'm struggling using my Nostromo on my new M1 Mac.
    I can see that the Mac recognize it as "Razer Nostromo", I downloaded Synapse 2 for Mac and it didn't recognize the devise.
    I updated it, same.
    Changed the plug, same.
    Uninstalled / reinstalled the program, didn't change anything.

    What should I try to get it to work ? Anyone getting the same issue on a M1 Mac ?
  2. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    What is the version of your Mac OS? Is the Razer Nostromo detected by your Mac OS-operated computer but not by Razer Synapse 2.0? Please perform the steps below and see if it helps:

    1. Drag Synapse on the Trash folder then empty the Trash.
    2. Restart your Mac.
    3. Open the Library folder and unhide files you want to remove. To do this, open Utilities > open Terminal > type chflags no hidden ~Library > press Return and then go to the Library folder.

    4. Look for any files or folders with the Synapse or Razer name in the library /Library/, /Library/Preferences/, and ~/Library/Application Support/ folders (also check out $sudo rm -r /Library/Application\ Support/Razer) and then move any files or folders that you may find to the trash, and then empty the trash to delete the files. Others may need to look in these folders for other Razer branded files with ls -la, which will show you all files and folders in your current directory, including hidden ones. $rm -r ~/Library/Application\ Support/Razer $rm ~/Library/Preferences/com.razerzone. *

    5. Restart your Mac.
    6. Turn off all Firewall and Anti-virus software to prevent any conflicts. No firewall or AV software running on this machine currently.
    7. Download the latest version of Synapse from the website. 8. Allow Synapse to fully update, restarting immediately when prompted.

    Feel free to send me a PM should you need additional assistance.
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