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Razer Phone 2 display yellow tint problem

Discussion in 'Mobile' started by JinNiiSama, Feb 25, 2019.

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  1. JinNiiSama

    JinNiiSama New Member

    So i been searching for solution about this and there was not a single answer.
    Had razer phone 1 and 2.
    But my razer phone 2 display have the yellow tint effect even when the colour change to vivid and night mode turn off. Since razer phone doesnt have any display calibration setting, how do i solve this ?
  2. Firebat246

    Firebat246 The One

    Noticed this on mine I'll look into it
    MarcianoRazer, pancholr and yonoshiro like this.
  3. dekhadmai

    dekhadmai New Member

    I have the same yellow screen problem.
    It is noticably yellow. Anyone find the solution yet?
    MarcianoRazer and pancholr like this.
  4. hongftu

    hongftu New Member

    the same on my phone :slightly_sad:
    MarcianoRazer likes this.
  5. Rox598

    Rox598 Keyblade Master VANGUARD

    The display on the RP2 is noticeably warmer than the first when put together but I think it's normal. I didn't even remember mine being very warm until I put it next to my RP1 lol

    There's no colour control on the RP1 to make it more cool colour than warm unfortunately
  6. Firebat246

    Firebat246 The One

    Make sure to keep your display settings on "Natural" not vivid or boosted. Aside from that I will have more insight on the "Warm/yellowish tint" in the near future. I do believe it is normal, however... and still much brighter than the RP1 as promised.
    yonoshiro and FiszPL like this.
  7. dekhadmai

    dekhadmai New Member

    Actually, the funny (not funny part) about it is I changed the display setting and I don't see the different at all.
    All 3 options are the same (or my phone is busted).
    MarcianoRazer likes this.
  8. yonoshiro

    yonoshiro New Member

    I also noticed that my RP2 display is noticeably warmer than not only my RP1 but is also warmer than my Axon 7 and Honor 8x.

    I don't think it is a hardware defect though. It seems to just be poor colour temperature calibration. Let's hope we can get Razer's attention and at the very least receive an official response on the matter.

    I have taken the liberty of recording a short video comparing the screens of the RP1 and RP2.

    myTerminal and Rox598 like this.
  9. Rox598

    Rox598 Keyblade Master VANGUARD

    Yeah all 3 will pretty much be the same, the display is just warmer in tone than the last and other devices. It's just the way the screen is.

    Still beats the RP1 hands down.
  10. dekhadmai

    dekhadmai New Member

    I talked with customer service. They said it's the way RP2 is and they can't do anything to fix that.
    So I return the phone.

    I'm not committed to look at yellow screen for the next couple years.
  11. yonoshiro

    yonoshiro New Member

    Well Customer Service really wouldn't be able to help as the issue is (presumably) not a hardware defect and therefore not subject to the general RMA process. I believe the issue is likely a matter of screen calibration. As such, I am of the humble opinion that we should continue to raise this issue with Razer. Some of the possible outcomes may be as follows:

    1) Razer provides an official statement on this issue, giving us closure and hopefully indicating the reason for the yellow tint / warm display calibration (if it was by design);

    2) Razer provides a software update adjusting the screen colour temperature to be more neutral; or

    3) Razer provides a software update giving us the ability to adjust our own colour temperature.

    Let's hope we hear something soon. Also, on an unrelated note, the speaker crackling issue is reduced somewhat but is still alive and well :slightly_sad:.
    hongftu and Rox598 like this.
  12. Joikansai

    Joikansai Well-Known Member VANGUARD

    I have left monitor (1440p 144Hz) half year and right one (4K 60Hz) two years both have great brightness only warmer on 144Hz one I think because there’s no 144Hz Panel that is bright like that 4K Panel but I prefer using the faster one, especially on gaming and browsing, on media consumption it’s not bad at all, unless you watching it side by side. Same as RP2 I’ve also crazy white bright iPhone but surfing due screen smoothness I prefer on RP2 now. Note I had RP1 and didn’t regret the upgrade at all, this blows all similar flagship phone despite new s10 with 855, of course iPad and iPhone is different story. EDB6ED1C-E532-4903-A7CB-40A7A3EED4F1.jpeg

    Attached Files:

  13. JinNiiSama

    JinNiiSama New Member

    Guess I'll just return the phone then. Just glad that my razer phone 1 is still good.
  14. Firebat246

    Firebat246 The One

    Overall I like my RP2 screen way better than the 1st. So much brighter and more vibrant.
    yonoshiro and Rox598 like this.
  15. ThisIsTheStorm

    ThisIsTheStorm New Member

    I went to Fred Meyer today and tried to get some photos printed, and while they provided a cord that fit with my Razer phone 2, most of my photos could not be read by the machine. The only ones that worked were 30 years old, which is interesting.
  16. PT.Singer

    PT.Singer Jedi Master VANGUARD

    Correct me if I'm wrong, but isn't a warmer screen easier to look at for longer periods of time with less eye strain than a cooler screen? Isn't that why Gunnar's lenses mostly have blue-blocking tints? And why the "night light" feature on many phones (and even computers) basically just removes a lot of blue from the screen?
  17. yonoshiro

    yonoshiro New Member

    Be that as it may, it doesn't detract from the poor colour temperature calibration of the screen. Easier on the eye or not, the white balance is off by a noticeable degree. It was one thing if we were given the opportunity to adjust the colour temperature ourselves but we have no such option.

    Furthermore, I have compared my RP2 to my RP1, Axon 7, Honor 8X as well as my friends' Oneplus 5t, Galaxy S8+, iPhone X and a host of others and the RP2 is the only phone that displays grayscale in a shade of amber.

    Specifically in relation to your "Easier on the eyes" point, all of the aforementioned phones have a night light feature, that can be switched on and off, inclusive of the Razer phone 2. So if the yellow screen was by design for eye comfort and to reduce possible eye strain, then why even add an optional night mode to begin with?

    Don't get me wrong. I love my RP2 and this is not a reason to return an otherwise fantastic device. That said, the screen temperature is just a tad too warm and this can be easily remedied by Razer.

    Any update on your investigations?

    P.S. please accept my gratitude for your time and effort in assisting with this matter.
    Last edited by a moderator: May 15, 2019
  18. dekhadmai

    dekhadmai New Member

    ^ what @yonoshiro said.
    basically i put a picture of white square and i saw yellow square on my screen. that is just wrong.
    good for eye or save energy/battery or what not, it doesnt make the former statement feel right.

    at least give us an option to turn it on and off as we want.
    DRIFT_IT likes this.
  19. PT.Singer

    PT.Singer Jedi Master VANGUARD

    So what are we talking about here? 3.2k vs 4.8k or even 5.6k?

    And does it look better when viewed outdoors in sunlight?
  20. yonoshiro

    yonoshiro New Member

    I am by no means an expert in the field nor do I have the necessary equipment to tell you the exact colour temperature. That said, it would be pedantic to require such specific values from the end user. After all, the phone is sold to the end lay user and whilst the degree of which the colour temperature is observed is subjective, the fact of the yellow undertone is not. What I can say is that the screen is warm to the point that a noticeable yellow tint is cast over all white elements on any given image displayed.

    I will conduct some tests in outdoor settings with the RP1 and RP2 and report my findings.
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