Razer Phone 2 Freezing and Rebooting randomly | Razer Insider

Razer Phone 2 Freezing and Rebooting randomly

  • 13 September 2019
  • 8 replies
  • 2 views
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So pretty much as the title says, recently my RP2 has been freezing and restarting randomly. The other day it was bootlooping. I've done a factory reset which hasn't worked completely, it made it better but it still happens.

I'm trying to isolate if it's a software thing, however this feels like a hardware issue. Has anyone else had these issues?

For information I'm on 9.0.
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8 Replies

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I've tried just about everything now and it's still doing it.

Additionally I had reached out to Razer Customer Care and asked for a replacement, though they said I needed proof of purchase from Three (who I bought the device from in the UK). Three have said they can't find details of my purchase and failed to follow up with me after saying they would. I asked Razer if I could use my bank statement showing the purchase as PoP and they said no.

I'm a massive fan of Razer devices, my desk is littered with them. This experience has really put me off the device which up until now I was very happy with.

Can someone please help me, I'm stuck with a broken phone and since I'm moving home next week I don't exactly have a lot of spare funds to buy another handset right now.
Saiyan-Rox
Rank
Userlevel 7
Hey @DralZ

This freezing issue is it happening when using Chrome at all or anything at all?
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Anything, any app, sometimes when the phone isn't being used and the screen is off it'll just freeze and turn off. There is some graphical corruption when it freezes sometimes too.
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Any help would be great @Rox598 but this seems like it's just in need of RMA 😞
Razer.Speedcr0ss
Userlevel 7
Hello everyone!

Thanks for sharing this to our Support thread, @Rox598

Hey @DralZ. Please send me a PM together with your case ID or email address so I can check its progress. Let's continue from there.
Saiyan-Rox
Rank
Userlevel 7
DralZ
Any help would be great @Rox598 but this seems like it's just in need of RMA :slightly_sad:


Sorry for the delay pal but @Razer.Speedcr0ss will sort you out 🙂
F
DralZ
Any help would be great @Rox598 but this seems like it's just in need of RMA :slightly_sad:

Hi DralZ

Can I ask have you been able to get a reolution to this issue as I am having the same problem.

Thanks
Razer.Speedcr0ss
Userlevel 7
FoxFingers
Hi DralZ

Can I ask have you been able to get a reolution to this issue as I am having the same problem.

Thanks


Hey there! Are you still having difficulties with your Razer Phone 2? What troubleshooting steps have you done so far? Feel free to send me PM should you need further assistance.
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