Razer Surround activation code?

Discussion in 'Razer Support' started by GoodGuyChris, Dec 22, 2019.

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  1. GoodGuyChris

    GoodGuyChris New Member

    Since I can't use Razer Synapse 2.0 Legacy for Surround, Equalizer or to adjust my bass, I tried downloading Razer Surround Sound. But when I open it, it says "7.1 Surround Sound is not enabled on this account. Please use a valid Activation Code to unlock this feature." I can enabled it as my Audio Output in my Sound Settings, but when I do, there's just no sound at all. Okay, so I've seen something about Razer Surround pro, which you have to purchase as an upgrade. But all I'm looking for, is to simply use the software since nothing works on Razer Synapse on my desktop. (Works fine on my laptop for some reason) The Razer website shows nothing about Razer Surround Sound under the Software label, so I'm just even more confused. How do I acquire this Activation Code?

    I'm using Razer Kraken 7.1 V2

    Attached Files:

  2. Shinolina

    Shinolina New Member

    A Serial for Surround Pro can only be provided by support. You will need to provide information about your purchased headset. With me it took 10 days.
    You could buy Surround Pro once, but it doesn't exist anymore.

    For Surround 7.1 you need e.g. an Kraken X.
  3. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hi there! Thanks for posting your concern here. Please provide me the email address associated with your Razer Synapse account together with your headset's serial number via PM. Let's continue from there.
  4. Help me have the same problem. There was no code in the box. The code did not come to the mail. I wrote to technical support but they don’t answer me.
  5. Shinolina

    Shinolina New Member

    Just click on PM at SpeedCross above you. Maybe it will go faster.
    Razer.Speedcr0ss likes this.
  6. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hi there. Was everything covered? If you still need to know your headset’s serial number, please send me a PM. Let’s continue from there.
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