Razer Synapse 2.0 not showing customisation options | Razer Insider

Razer Synapse 2.0 not showing customisation options

  • 27 September 2021
  • 1 reply
  • 3 views
M
have a Razer Naga and Razer Tartarus Chroma (TC).

The Synapse suite detects both devices but notes that the TC requires Synapse 2.0 (which I have used for years for both the TC and Nostromo) to allow customisation. I have downloaded, redownloaded, and uninstalled the drivers and software multiple times and keep ending up with Synapse 2.0 launching and giving me 3 options:

  • "Register Product Warranty"
  • "Visit Razer Store"
  • "View Compatible Devices"

I don't know what else to do to regain customisation of my TC as I used to have full access. I'm not sure if it's because of the new Synapse overriding the old or whatever.

Any help would be greatly appreciated. Thank you.
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1 Reply

R
Userlevel 5
This issue is rather odd. Performing a clean reinstallation of your Synapse 2 should be able to fix this. If you need further assistance, feel free to send me a PM.

*Thread locked to curb the conversation to PMs.
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