Just bought a blade stealth 2019 and for the life of me I cannot get synapse 2.0 to work on it, it updates and connects etc but clicking the icon does nothing. So to speak it is running but not opening. Synapse 3 works fine but every time I log out the keyboard goes back to cycling through the colours which is a royal pain. Does anyone have any solution?
Thanks
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Userlevel 7
- I am the Lightbringer
- 4793 replies
-
1 November 2019
Make sure you have the latest Microsoft Visual C++. You can check/download latest updates here. You can also try the repair function via Programs and Features.
Tried both and neither work I'm afraid... no clue what to do
Userlevel 7
- I am the Lightbringer
- 4793 replies
-
1 November 2019
For now, try to add the app to your Firewall's and your AV's whitelist then PM me the Synapse 2.0 logs.
Collect the logs from:
%temp%\\ SynapseUninstall.log file
%temp%\\RzUpdater folder
%temp%\\MSIxxx.LOG
Collect the logs from:
%temp%\\ SynapseUninstall.log file
%temp%\\RzUpdater folder
%temp%\\MSIxxx.LOG
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