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Razer Synapse app doesn't work with Deathadder Elite on Mac

Discussion in 'Razer Support' started by bkendig, Jan 9, 2020.

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  1. bkendig

    bkendig New Member

    I have a brand-new Deathadder Elite mouse for my Mac (macOS Catalina 10.15.2) and all I want is to be able to select a solid color instead of having the lights always in rainbow mode.

    With the mouse connected and working properly (other than not being able to configure it), I installed Razer Synapse 1.87.1 and rebooted. Then I ran Razer Synapse and it said "PLEASE CONNECT A RAZER SYNAPSE ENABLED DEVICE". If I disconnected then reconnected the mouse, the app would proceed to the settings, but none of my changes were recognized by the mouse - for example, I change the lighting settings in the app, but the mouse continues to cycle through colors as if nothing was changed.

    At the recommendation of Razer support, I uninstalled and reinstalled the driver. Now Razer Synapse says:
    1. Allow Accessibility access for RzDriveEngine ✓
    2. Allow System software from Razer USA Ltd.
    Clicking on 2 brings me to the Mac's Security & Privacy / General settings, but since this is Catalina, there's no Allow button.

    How do I get this set up so that I can configure the mouse lighting colors?
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Here's what I found that may help you set things up:
    1. Click on System Preferences on your Mac Dock.
    2. Choose Security & Privacy.
    3. Tap the lock at the bottom left of the screen.
    4. Enter your password to unlock Security and Privacy.
    5. Choose the Anywhere under Allow apps downloaded from.
    6. Click the unlocked lock to keep the change.
  3. bkendig

    bkendig New Member

    For "Security & Privacy" / "General" / "Allow apps downloaded from:", there is no "Anywhere" option. The only options are "App Store" and "App Store and identified developers", and I have the latter selected.

    I think older versions of macOS had an "Anywhere" option, but Catalina does not. (I think it was removed in Mojave.)
  4. FedeFede345

    FedeFede345 New Member

    Someone else from "official" support told me that Razer does not and will NEVER support Mac Catalina and onwards. So tough luck, this is the end of the line for Razer on MacOS. I had exactly the same.
    Razer.Caziel likes this.
  5. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    I checked in with our Devs and got confirmation that this is indeed the case.

    @bkendig Sorry to have kept your hopes up bud.
  6. bkendig

    bkendig New Member

    Thank you, much appreciated. I've already boxed up the mouse for return and ordered a Logitech G203 instead.
  7. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    @bkendig Understandably so. I hope all goes well with you. See you around!
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