razer synapse application doesn't open [Resolved!]

Discussion in 'Razer Support' started by ricecrispu, Oct 7, 2020.

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  1. ricecrispu

    ricecrispu New Member

    after the recent update (in which for me it didn't finish updating at all. it was stuck halfway and wouldn't budge) the app won't open now. i tried task managering it, didn't work. i tried uninstalling and reinstalling it, but now all it says that it "failed to start" and when i retry nothing happens.

    has anyone else come across this problem? if so, does anyone have a solution?
     
    ricecrispu, Oct 7, 2020
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  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Try to reinstall or update these and perform a clean installation of the app by following this guide. Shoot me a PM if the problem persists so I can help you further isolate the issue.

    - Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    - Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    - Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    - Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    - Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
    - Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
     
    Razer.Caziel, Oct 9, 2020
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  3. ricecrispu

    ricecrispu New Member

    it worked! thank you so much!
     
    ricecrispu, Oct 10, 2020
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    Razer.Caziel likes this.
  4. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Don't mention it. I'll be locking the thread as resolved, but feel free to shoot me a PM should this ever reoccur. :beers:
     
    Razer.Caziel, Oct 10, 2020
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