Razer Synapse Broke my laptop

I have a new razer keyboard, every time I turn my laptop on, I can't do anything. My taskbar is loading and nothing works. When I restart my laptop with the on/off button (because I can't turn it off with the system). It work, I don't know why. But if I can't fix this stupid system now, I send the keyboard back because the software which is necessary for the keyboard broke my whole fucking laptop. Does someone know how to fix this? I'm abt to send this keyboard back. And never buy a razer product again