Razer synapse doesn't open

Discussion in 'Razer Support' started by greatMiddleYellow570, Feb 10, 2020.

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  1. I have razer kraken 7.1 2019. I want to enable 7.1 sound, but can't open razer synapse... After install razer synapse I logged in my account, then synapse is updates and going to system tray. When I click on synapse icon -> "Open razer synapse" hothing happens. My system config is:
    OS: Windows 10
    gpu: amd rx 580 8gb
    cpu: intel xeon 2690
    16gb ram
    Device: Razer kraken 7.1 2019
    I'm trying to reinstall this program, reinstall windows, install on another pc. Nothing helped.
    Same situation:
    A lot of people write about this problem in comments... Why razer doesnt fix this problem?
     
    Ramblast likes this.
  2. Ramblast

    Ramblast New Member

    Man I've got the same problem! Damn Razer doesn't help at all.
    This is my Thread, read it, and you will see I've got the exact same problem.
    Shame on Razer.
    https://insider.razer.com/index.php?threads/issues-with-razer-7-1-surround-and-synapse-2-3-0.55314/
     
    greatMiddleYellow570 likes this.
  3. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hey there! Thanks for sharing your Synapse concern here. Please send me a PM together with the email address associated with your Razer Synapse account. I'll pick it up from there.
     
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