Razer SYNAPSE not recognising Blackwidow Elite keyboard

Discussion in 'Razer Support' started by rumblybee, Dec 26, 2020.

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  1. rumblybee

    rumblybee New Member

    hi! I was hoping for some help outside of the Razer support pages, which did not help me as much as I had hoped. I very recently received a Blackwidow Elite keyboard as a gift, and it works beautifully! However, in trying to configure its lighting effects settings, I've discovered that the Synapse 3 program does not register the keyboard as being connected at all, whether as a Chroma device or even as basic hardware. No matter what I do, Synapse will not respond.

    Has anyone else had this problem? If so, have you found your own solutions? I'd love to know!
     
    sophmayo likes this.
  2. Johnson951

    Johnson951 New Member

    I'm still looking for a solution myself. Since the update this month Synapse 3 does list my devices, but It also ask that I plug in a device and so does not recognize the devices plugged in. I also cannot create profiles or manage my lighting effect at all. Not even through programs like Wallpaper engine.
     
  3. sophmayo

    sophmayo New Member

    I am having this exact same problem, I received my Blackwidow Elite as a gift and it will not recognize it within Synapse 3 or the studio. The only thing I could find about this problem is that it could be related to a software issue or a hardware issue. There are steps to take to try and fix this problem through software updates and such (found here: https://mysupport.razer.com/app/answers/detail/a_id/3646/kw/blackwidow elite). I tried the software steps but nothing worked. Hoping I don't have to replace it due to a hardware issue.
     
  4. Johnson951

    Johnson951 New Member

    So My issue resolved when I uninstalled and reinstalled Synapse. Have you given that a try?
     
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