Razer Synapse not starting

Discussion in 'Razer Support' started by easyinfoDogwoodRose484, Mar 8, 2021.

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  1. easyinfoDogwoodRose484

    easyinfoDogwoodRose484 New Member

    So I have recently bought a new Razer mouse and wanted to set it up download Synapse. I didn't have any problems with downloading it, but it does NOT start. Which means the small black screen pops up and disappears and nothing else follows it. And yes I have tried waiting. I have been trying to do something for over two hours now and still nothing. I have reinstalled it so often in the hope that it might be better. Can anyone maybe tell me why it doesn't start? I am starting to lose patienty
    The mouse is a Razer Basilisk X Hyperspeed by the way
    And I am from Laptop, hope that this information helps and thank you. :)
     
    easyinfoDogwoodRose484, Mar 8, 2021
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  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    You will want to make sure that you have the latest version of .Net Framework. You can download version 4.8 from here if you don't have it already. You will also want to run the app with administrator privileges. Send me a message if the problem persists.

    *Thread locked to curb the conversation to PMs.
     
    Razer.Caziel, Mar 8, 2021
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