RAZER THRESHER FOR XBOX ONE sound issue dollby atmos | Razer Insider

RAZER THRESHER FOR XBOX ONE sound issue dollby atmos

  • 5 October 2019
  • 1 reply
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Hi,

I recently bought razer theresher for xbox one and i am using it mainly on my pc using the xbox one adapter
i also bought the dollby access app on the windows store.
i setup dollby atmos for headphones, and inside the dollby access app the videos work, and the sound is great.
but when i go inside a game the sound cut of every 1 second, making the headphones unusable in games.
i tested it with 3 games, division 2, gears 5 and now with ghost recon breakpoint.

If I go to control panel > sound settings and in the Spatial sound select off, then the sound is working as it should in division 2 and ghost recon but not in gears 5
Also, in the spatial sound there is an option for windows sonic for headphones, selecting this option has the same result, sound cut off every 1 second.

From what I understand the headphone should support dollby atmos and the games I tried it on, also support dollby atmos, what could be my issue, is there an issue in the headphones?

The xbox one adapter located near the monitor, so the length between the headphones and the adapter is 40 to 50 centimeter (1.6 foot)

Running windows 10 latest version

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Userlevel 7
Can you please put up a photo of the setup highlighting the XBOX One adapter? I want to check how everything is physically connected before we go through with software troubleshooting.