RAZER thx application

Discussion in 'Razer Support' started by 1281281284, Sep 7, 2021.

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  1. 1281281284

    1281281284 New Member

    I recently bought a razer headset, when I plug in the headset with razer synapse, it comes out, but when I enter razer thx, it asks for an activation code and I enter the code that came out of the box, but it says the code has been used.
    Razer thx paid or is there something wrong with my activation code?
    note: headphone razer kraken tournament version 7.1 surrond
     
  2. Sye_The-Vie

    Sye_The-Vie Well-Known Member VANGUARD

    Do you have RAZER Kraken or Kraken TE (Tournament Edition)?

    RAZER Kraken TE does not support 7.1 Surround Sound

    Kraken TE comes with a THX adapter, which should install the THX driver without an activation code.
    But if you are still facing issues, few RAZER Support members I communicate with, who can assist you.

    @Razer.Speedcr0ss
    @Michelle-RazerCortex

    Do prepare the followings for the support~~~
    • S/N of the product
    • P/N of the product
    • Activation code
     
  3. Sye_The-Vie

    Sye_The-Vie Well-Known Member VANGUARD

    Your first thread text colour is dark grey; this is because you have copy and pasted your statement from a word doc or notepad exe.

    Double check that your statement is visible to others (in clear visible colour), otherwise we can suspect that the insider is trying to hide something, or spam the forums~~~
     
  4. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Thanks for the tag, Sye_The-Vie.


    Hey, 1281281284! Sye_The-Vie is right. The Razer Kraken Tournament only needs the Razer Synapse 3.0 since it has a USB audio controller, which enabled the THX Spatial Audio feature. Without the USB audio controller, the headset will be detected as a 3.5mm enabled device.

    upload_2021-9-8_4-5-39.png


    Feel free to submit a case to our Support Team or send me a PM should you need additional assistance. I'll be locking this thread now.
     
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