Razer Tomahawk Gaming Desktop Issues

Discussion in 'Razer Support' started by JRoFamousMan, Aug 6, 2021.

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  1. JRoFamousMan

    JRoFamousMan New Member

    I purchased a Razer Tomahawk Gaming Desktop in May. Everything was fine up until about a month later, when the top 2 case fans and RGB lighting under the case stopped working. The biggest issue was the top 2 case fans not turning on as this causes the machine to run extremely hot (sometimes when not even playing games). I made sure to check all my settings and made sure everything was up-to-date. I opened support tickets and had the machine factory reset already, which fixed the issue temporarily, but then the same issues persisted another month later. I have sent the machine in for service/repair already and now just received it back, only to see that it is still having the same issues. I am at a loss right now as to what to do next other than to try to attempt to get it repaired again or somehow get a refund (although I believe I am already outside of that window). Now I am going in circles with support trying to find out what I should do next. Has anyone else been having these similar issues with this product?
  2. Razer.GuitarScar

    Razer.GuitarScar Active Member

    Allow me to assist you by sending me the ticket number via PM. That way, I can review the case and know what will be the next course of action. Let's continue our conversation from there.

    I'll lock this thread now.
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