razer viper ultimate not connecting wirelessly.

HI. I just got the razer viper ultimate cyberpunk edition. Its been great so far but i cant connect wireless. I will plug the dongle into the charging dock and the mouse just wont respond. Ill turn the mouse off and then on, then itl actualy move around and ill be able to click and stuff, but that only lasts for like 1 second, then it just stops. The mouse is fully charged and ive moved the dongle between every single usb port.