Razer wolverine V2 chroma

So recently bought this during Amazon prime day, got it had slight issue with the usb c port as I plugged it in and nothing worked did the whole flip the usb c around and strangely controller sprung to life, great although least of my worries as I noticed razer had an app on Xbox that says I could update the controller which I did, as it was finished with the update the app froze and now my controller won't even turn on, I've plugged it into my pc and it says it's unrecognised. Anyone have any ideas on this ?. Since I've purchased from Amazon I've asked for replacement but I don't want to make the same mistake twice