Rewards Paid to Play Razer Cortex not received

Discussion in 'General Discussion' started by corma97, Aug 4, 2022.

  1. corma97

    corma97 New Member

    for several days, it does not give me rewards when playing the Raid legends game in the paid to play campaign
     
    pancholr likes this.
  2. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Let me get my peer from the Razer Cortex Team's attention and get feedback.

    Hi @Michelle-RazerCortex! Please check out this post. Thanks for your help.
     
  3. xCryptik

    xCryptik Well-Known Member VANGUARD

    Hi @corma97,
    You can try this method if it works for you.

    Go to My Library > Click on the refresh button > Make sure Raid Shadow Legends appear as shown in below.
    upload_2022-8-5_2-4-37.png

    At PAID TO PLAY Razer Cortex make sure there is a PLAY button when you hover over the game icon.
    Start Plarium Play > Launch Raid Shadow Legends by clicking at this PLAY button at Razer Cortex.
    upload_2022-8-5_2-6-21.png
     
  4. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    Hey there!

    Thank you for sharing your issue with us here. My name is Michelle from Razer Cortex technical support team. Please always feel free to let me know if you encounter any bugs when using Razer Cortex PC.

    Raid: Shadow Legends was updated on Aug 03, which causes some unpredictable issues for our users. If you are impacted by this update, please follow the below steps to troubleshoot:
    upload_2022-8-5_14-9-19.png

    If you encounter this issue before the update, please feel free to provide us with your Razer Cortex logs via PM. And let us know from which day you cannot claim your Razer Silver by playing this game.

    @Razer.Speedcr0ss Thank you for bringing this issue to my attention.
    @xCryptik Thank you for your reply. That is very useful for our users.

    Michelle
     
    Razer.Speedcr0ss and corma97 like this.
  5. grazcy

    grazcy Member

    after the RAid game new update cortex doesn't detect game play anymore. no reward earn
     
    corma97 likes this.
  6. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    Hey there!

    We apologize for the inconvenience this issue has caused you. This is not the experience that we would like you to have. Please follow the above steps to troubleshoot on your side.

    If this issue still persists, please feel free to provide us with your Razer Cortex logs via PM.

    Appreciate your patience.

    Michelle
     
    corma97 likes this.
  7. corma97

    corma97 New Member

    thanks, i tried it
     
  8. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    Please let me know if you need further assistance.

    Michelle
     
    corma97 likes this.
  9. mktigerPL

    mktigerPL Member

    I have the same problem with Master Duel. I have already lost two days, no points for the game. Logging off, reinstalling Cortex does not help. Game Manager Service 3 restart does not work
     
  10. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    Hey there!

    Thank you for sharing your concern with us here. My name is Michelle from the Razer Cortex technical support team. I am happy to be of your assistance.

    Before we start could you please provide us with your Razer Cortex logs via PM for us to further investigate this issue?

    We look forward to your reply and appreciate your patience.

    Michelle
     
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