RP2 Broken Power Button

Discussion in 'Razer Support' started by matchapple, Sep 14, 2019.

  1. matchapple

    matchapple New Member

    I am posting here on the suggestion of rox598 on reddit to inquire of what I can do in hopes of reaching support as I have sent an email inquiry and have been in the live chat queue for about 4 hours now.

    What's happening is that my power button has encountered a soft depress several days ago and now no longer turns on/off my screen/phone. The fingerprint sensor still works.

    Has anyone encountered a repair situation where razer was able to place a transaction hold on a credit card, send out a replacement phone first before i send in mine for repair or replacement? Reason for this is that in this day and age, along with work commitments, it is quite difficult to get by without a phone. No I don't have a spare phone as I had sold all my previous devices ;__;
  2. Rox598

    Rox598 Keyblade Master VANGUARD

    Hey @matchapple thanks for posting!

    I'll pass the thread on :)
  3. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hey everone!

    Thanks for sharing this to our Support thread, @Rox598!

    Hi @matchapple! Have you contacted our Support Team recently? If you did, please send me your case ID or email address via PM so I can check it right its progress. Let's continue from there.
    Rox598 likes this.
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