Screen flickering and duplicating stacked horizontal windows

Discussion in 'Razer Support' started by nwhidden, Sep 22, 2022 at 11:09 AM.

  1. nwhidden

    nwhidden New Member

    Hi all, I have an issue I was hoping the community could share thoughts about since support is having trouble clearing up this issue. Last week I received a replacement Blade 15 Advanced 2021 (Nvidia 3070).

    Since I received it, I've been having really odd and annoying screen issues, especially after upgrading to Windows 11. On occasion, especially when dragging browser windows to the bottom of the screen, I get crazy flickering and stacked horizontal duplicate windows. This happens mostly on Windows 11. I restored back to factory settings and Windows 10, it still happens, but far less (see attached screenshot of a game in Windows 10). It's still an issue. All windows updates and the latest Nvidia drivers, etc...

    Here is what I'm talking about:

    https://photos.app.goo.gl/5xt8zyWjRYx1DftK7

    It also makes the screen all fuzzy and pixelated after this happens (see screenshot). So odd.

    This ONLY happens on the razer display. It does not happen on external displays, secondary monitors, etc. Support is having trouble diagnosing the issue, and suggested I contact Microsoft support. The fact that it doesn't happen on external displays makes me think otherwise.

    Does anyone else have this issue or have any ideas?

    I tried the steps outlined here, including a factory reset... the issue still exists:

    https://mysupport.razer.com/app/answers/detail/a_id/429/~/how-to-troubleshoot-and-resolve-flickering
     

    Attached Files:

  2. Razer.Zionzedd

    Razer.Zionzedd Yes, My lord? Staff Member

    Hi nwhidden,

    Please PM me your case number so I can check it on my end and raise your concern to the relevant team so they can have a closer look at the screen issue of your laptop.
     
    nwhidden likes this.
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